We do serve Tarrant County in various ways, but the principal partner is the city of Fort Worth. Can you break down the short-term goals and long-term goals that you are really aiming for?Īndreski: I would start by saying, we’re working very closely with Mayor Mattie Parker and her administration. Obviously, some of those are more quickly achievable than others. Sadek: You’re currently working on a few projects, including the bus stop and seat upgrades, the TEXRail extension, the new TRE station, the East Lancaster corridor plan and even a streetcar study. So what I’m pivoting to now is future planning. Before I arrived, the focus was getting the TEXRail program launched and that was a huge success. This whole last year has been about listening to others, hearing what the issues are. We were reaching out but maybe not as extensively and we have been trying not to talk too much about wants and needs. Number two, I would say that we maybe weren’t as historically - and I’m not taking credit for all of this because it’s really been a team effort - being more deliberate, intentional about community engagement.
So I think I arrived just as we were exiting the pandemic. Was that trust eroded? How did we get to this point?Īndreski: There are two things I would say… One is COVID-19. Sadek: You talk about reestablishing trust. On-time performance, investing in our frontline workforce, making sure that they have what they need the resources and morale and training.
We’re looking at every bus stop and upgrading signage and shelters and in some cases, putting in real-time countdown clocks. New bus seats on every bus – so every seat in the system will get replaced. So we’ve identified a whole range of investments near-term, not five or 10 years away, but this year we’re working to improve the customer experience. It’s about providing great, high-quality transit service. Then focusing on building ridership, and we’ve done a lot around that. So I would say that is one of the things I’m most proud of. We’ve really gone out and been listening to what people want and need from us. Rich Andreski: If I had to pick one accomplishment, I feel like over the last year, we’ve really done an extraordinary job reconnecting with our stakeholders, our customers, our private sector partners and nonprofits. What are some wins or accomplishments you’re proud of? Sandra Sadek: Congrats on completing your first year as CEO of Trinity Metro. This interview has been edited for clarity, grammar and length. Just one year into his new role as head of Trinity Metro, Rich Andreski reflects on what he and his team have accomplished over the last 12 months and what’s next for the transportation agency of one of the fastest-growing cities in the country.
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